After-sales & Logistics

Reliable service beyond the point of purchase

ROX supports you not only during development and production but also continues to assist you after purchase. With comprehensive after-sales service, repairs, spare parts and customised service solutions, we ensure a long service life for your products. This is complemented by flexible logistics solutions – from on-time delivery to just-in-time and just-in-sequence concepts – to ensure the reliable and efficient supply of your processes.

After-sales:

Even after delivery, ROX remains a reliable partner to its customers. With our after-sales service, we provide companies with long-term support for maintenance, repair, the supply of spare parts and bespoke extensions to existing systems. Our aim is to safeguard the operational readiness and service life of our products sustainably while minimising downtime.

Of course, we continue to support you with advice and practical assistance even after your products have long since left our premises. Should a problem arise after many years, we repair your business companions promptly, reliably and without hassle.

Whether it is the replacement of wheels, handles or hinges, the modification of internal fittings or the retrofitting of existing case systems – ROX offers flexible and practical service solutions for a wide range of requirements. Even repairs and overhauls of products that have been in use for decades can often still be carried out. As a result, many systems remain reliably usable even after more than 30 years.

In addition, ROX accompanies its customers with personalised support and technical advice throughout the entire product life cycle. Short lines of communication, rapid response times and strong manufacturing expertise enable the reliable fulfilment of customised adaptations and individual service requirements.

With its after-sales service, ROX combines quality, sustainability and long-term customer focus — and this well beyond the point of purchase.