ROX Hamann GmbH

General Terms and Conditions

for Online Sales to Consumers (B2C)
Version: August 2026

These General Terms and Conditions (hereinafter “GTC”) govern all purchase contracts concluded via the online shop at rox.de between ROX Hamann GmbH (hereinafter “we” or “Seller”) and consumers within the meaning of § 13 of the German Civil Code (BGB) (hereinafter “Buyer” or “Customer”). A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed in nature. Any deviating, conflicting or supplementary general terms and conditions of the Buyer shall not become part of the contract unless their validity has been expressly agreed to in writing.

Section 1 Contracting Party and Contact Details

ROX Hamann GmbH
Hagenheimer Str. 20
D-86928 Hofstetten, Germany
E-mail: internet@rox.de
Website: www.rox.de
Commercial Register: Local Court (Amtsgericht) Augsburg, HRB 14838
VAT Identification Number pursuant to § 27a of the German VAT Act (UStG): DE 150 927 601
Represented by: Peter Hamann

Section 2 Conclusion of Contract

2.1 The presentation of products in the online shop does not constitute a legally binding offer but an invitation to submit an offer (invitatio ad offerendum).
2.2 By clicking the button “Buy Now” / “Order with Obligation to Pay”, the Buyer submits a binding offer to enter into a purchase contract.
2.3 We will confirm receipt of the order promptly by e-mail (order acknowledgement). This order acknowledgement does not yet constitute acceptance of the offer.
2.4 The purchase contract is concluded when we accept the order by means of a separate order confirmation sent by e-mail or when we dispatch the ordered goods.
2.5 The contract text is stored by us. The Buyer may retrieve the contract text at any time via their customer account on rox.de. The GTC will be sent to the Buyer as a PDF attachment to the order confirmation.
2.6 The language of the contract is German.

Section 3 Prices, Taxes and Shipping Costs

3.1 All prices in the online shop are final prices in euros and include statutory value-added tax as well as all other price components.
3.2 Shipping and delivery costs are not included in the product price. The applicable shipping costs will be clearly displayed to the Buyer during the ordering process before the binding order is placed.
3.3 For deliveries to countries outside the European Union, additional customs duties, taxes or charges may apply, which are to be borne by the Buyer.

Section 4 Payment Terms

4.1 The following payment methods are available in the online shop: PayPal (including credit card payment and direct debit without a PayPal account) as well as any further methods displayed during the ordering process.
4.2 In the case of payment by advance bank transfer, the invoice amount must be credited to the account specified in the order confirmation within 10 days of conclusion of contract. Goods will only be dispatched after receipt of payment.
4.3 In the event of payment default, we are entitled to charge default interest at a rate of 5 percentage points above the applicable base interest rate pursuant to § 247 BGB.
4.4 The Buyer is only entitled to set off counterclaims that have been established by final court judgment or are undisputed, or that arise from the same purchase contract.

Section 5 Delivery and Dispatch

5.1 Unless an expressly binding delivery date has been agreed, delivery dates and delivery periods are non-binding estimates.
5.2 Delivery is made to the delivery address specified by the Buyer. We deliver worldwide. For deliveries to non-EU countries, additional customs duties, taxes and fees apply, which are to be paid directly by the Buyer (available delivery countries are shown during the ordering process).
5.3 If an ordered item is temporarily unavailable, we will inform the Buyer without delay. If delivery is delayed by more than 30 working days, the Buyer is entitled to withdraw from the contract.
5.4 The statutory claims and rights of the Buyer in the event of delayed delivery remain unaffected.

Section 6 Retention of Title

The delivered goods remain our property until the purchase price, including all ancillary costs, has been paid in full.

Section 7 Warranty / Liability for Defects

7.1 Statutory warranty rights apply. The warranty period is two years from the transfer of risk (delivery of the goods).
7.2 Goods are defective if they do not meet the subjective requirements (agreed characteristics, agreed intended use), the objective requirements (ordinary use, customary characteristics, public statements) or the installation requirements (Sections 434, 435 BGB).
7.3 In the event of a defect, the Buyer is initially entitled to supplementary performance (repair or replacement delivery, at the Buyer’s choice). We are entitled to refuse the type of supplementary performance chosen by the Buyer if it is only possible at disproportionate cost.
7.4 If supplementary performance fails or is refused by us, the Buyer may, at their choice, demand a reduction of the purchase price (reduction) or withdraw from the contract. No right of withdrawal exists in the case of a merely minor defect.
7.5 If a defect has manifested itself within the limitation period, the limitation period shall not expire before four months after the defect first appeared. If the Buyer has returned the goods for supplementary performance, the limitation period shall not expire before two months after the repaired or replacement goods have been returned to the Buyer.
7.6 Liability for damages to life, body and health, as well as liability under the German Product Liability Act (Produkthaftungsgesetz), remain unaffected by the foregoing provisions.

Section 8 Limitation of Liability

8.1 We are liable without limitation for damages resulting from injury to life, body or health, for damages caused by wilful misconduct or gross negligence, and for damages within the scope of the German Product Liability Act.
8.2 In cases of simple negligence, we are only liable where an essential contractual obligation (cardinal obligation) has been breached – i.e. an obligation whose fulfilment is essential to the proper performance of the contract and on whose compliance the Buyer may regularly rely. In such cases, liability is limited to foreseeable damages typical of this type of contract.
8.3 Any further liability is excluded. This limitation of liability also applies to the personal liability of our legal representatives, senior employees and vicarious agents.

Section 9 Data Protection

Information on the collection, processing and use of personal data is contained in our Privacy Policy, available at https://rox.de/informationen/datenschutz/

Section 10 Dispute Resolution

10.1 The European Commission provides a platform for online dispute resolution (ODR platform) at https://ec.europa.eu/consumers/odr/. Our e-mail address is: internet@rox.de.
10.2 We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

Section 11 Governing Law and Jurisdiction

11.1 The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). Mandatory consumer protection provisions of the country in which the Buyer has their habitual residence remain unaffected.
11.2 If the Buyer is a merchant, a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from this contract is our registered place of business.

Section 12 Severability Clause

Should any individual provisions of these GTC be or become invalid or unenforceable, the validity of the remaining provisions shall not be affected. The invalid provision shall be replaced by the applicable statutory regulation.

RIGHT OF WITHDRAWAL

pursuant to Art. 246a § 1 (2) sentence 1 no. 1 EGBGB in conjunction with Annex 1 to the EGBGB
Version: August 2026

Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you, or a third party other than the carrier designated by you, take(s) possession of the goods.
In the case of an order comprising multiple goods delivered separately, the period begins on the day on which you, or a third party other than the carrier designated by you, take(s) possession of the last item.

Exercise of the Right of Withdrawal

To exercise your right of withdrawal, you must inform us (ROX Hamann GmbH, Hagenheimer Str. 20, D-86928 Hofstetten, Germany, e-mail: internet@rox.de) by means of a clear statement (e.g. a letter sent by post or an e-mail) of your decision to withdraw from this contract.
You may use the attached model withdrawal form, although this is not obligatory.
Online withdrawal: You may also declare your withdrawal directly via the button “CANCEL CONTRACT” on our website rox.de (in the ROX-Shop section / footer). Please complete all fields marked as mandatory. This online withdrawal is equivalent to a written declaration.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of Withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract.
We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to:
ROX Hamann GmbH, Hagenheimer Str. 20, D-86928 Hofstetten, Germany
The deadline is met if you send back the goods before the period of fourteen days has expired.
You will bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

MODEL WITHDRAWAL FORM

(Complete and return this form only if you wish to withdraw from the contract.)

NOTE ON THE TECHNICAL IMPLEMENTATION OF THE WITHDRAWAL BUTTON

This section is addressed to the operator of the online shop (internal use only) and does not form part of the GTC displayed to the consumer.

Legal basis: Pursuant to § 312k BGB (as amended by the Act implementing the Omnibus Directive, applicable from 28 May 2022), traders offering goods or services to consumers via electronic commerce must provide an easily accessible button for declaring withdrawal, provided the consumer has a right of withdrawal.

Requirements for the “CANCEL CONTRACT” button:

1. The button must be clearly legible, permanently available and easy to find (recommended: footer under “SHOP SERVICE” or in the customer account area).
2. The label must be unambiguous, e.g. “Cancel Contract”, “Declare Withdrawal” or “Exercise Right of Withdrawal”.
3. The underlying form must contain at least the following mandatory fields: order number, order date, name and address of the consumer, e-mail address, description of the goods being cancelled.
4. After submission of the form, the consumer must receive a confirmation of the withdrawal without undue delay (e.g. by e-mail stating the date and time of receipt).
5. Receipt of the withdrawal must be documented internally (date, time, order reference).
6. The button must not be concealed or made difficult to find through design choices.

Design recommendation:
Place the button in the footer under a dedicated menu item “SHOP SERVICE” and additionally in the logged-in customer area under “My Orders”. The button should be visually recognisable as an action element (button format, not a plain text link).