Shipping & Payment & Return
Shipping Costs for Online Shop Orders
We ship worldwide with DHL.
Within Germany, shipping is free for orders over €150 (€126.05 net)!
Any applicable customs duties are not included in the shipping flat rate.
For deliveries to non-EU countries, additional customs duties, taxes and fees apply.
| DHL Zone | Shipping Costs Net | Shipping Costs Gross | Countries |
|---|---|---|---|
 Germany | 15 € free shipping from 126,05 € |
17,85
€ free shipping from 150 € | Germany |
| Zone-1 EU | 25 € | 29,75 € | Belgium, Denmark, France, Luxembourg, Monaco, Netherlands, Austria, Poland, Czech Republic |
| Zone-1 NON-EU | 35 € | - | Liechtenstein, Switzerland |
| Zone-2 EU/NON-EU | 25 € | 29,75 € | Andorra, United Kingdom, Italy, San Marino, Sweden, Slovakia, Slovenia, Spain, Hungary, Vatican City |
| Zone-3 EU | 27 € | 32,13 € | Bulgaria, Estonia, Finland, Greece, Ireland, Croatia, Latvia, Lithuania, Malta, Portugal, Romania, Cyprus |
| Zone-3 NON-EU | 43 € | - | Albania, Bosnia and Herzegovina, Faroe Islands, Greenland, Iceland, North Macedonia, Montenegro, Norway, Republic of Moldova, Serbia, Ukraine, Belarus |
| Zone-4 | 58 € | - | Egypt, Algeria, Georgia, Israel, Lebanon, Libya, Morocco, Russian Federation, Syria, Tunisia, Turkey |
| Zone-5 | 92 € | - | Afghanistan, Armenia, Azerbaijan, Bahrain, Bangladesh, Bhutan, Brunei Darussalam, China (People's Republic)1, India, Indonesia, Iraq, Iran, Japan, Yemen, Jordan, Cambodia, Canada, Kazakhstan, Qatar,Kyrgyzstan, Kuwait, Laos, Malaysia, Maldives, Mexico, Mongolia, Myanmar, Nepal, North Korea, Oman, East Timor, Pakistan, Papua New Guinea, Philippines, Saudi Arabia, Singapore, Sri Lanka, South Korea, Tajikistan, Taiwan, Thailand, Turkmenistan, USA, Uzbekistan, United Arab Emirates, Vietnam |
| Zone-6 | 115 € | - | Rest of the world |
Payment methods
We accept the following payment methods:
- Prepayment
- Invoice - from the 2nd order for customers with their own customer number
- PayPal (incl. CreditCards)
Returns
According to German withdrawal law, you have the right to cancel your order within 14 days from the shipping date without providing any reason.
To exercise your right of withdrawal, you must inform us of your decision to cancel the contract by means of a clear statement (e.g., a letter sent by post or email). You can use the attached sample withdrawal form, which is not mandatory.
Returns:
- The customer is responsible for the cost of the return shipment. Any return shipment will not be covered or reimbursed by ROX Hamann GmbH.
- Please send the goods back to us in their original packaging and in original condition.
- Ensure that the return shipment is sufficiently prepaid to avoid unnecessary costs.
Refunds:
- After receiving and inspecting the returned goods, we will refund you the purchase price within 14 days to the original payment method, provided the goods are in perfect condition.
- We reserve the right to make deductions from the refund if the goods show signs of use or are damaged.
Return Address:
ROX Hamann GmbH
Hagenheimer Str. 20
86928 Hofstetten
Germany
If you have any questions about our return process, you can contact us at bestellung@rox.de or by phone at +49 (0) 8196 750.